Important Note: This Addon will only work if ARMember plugin is installed with version 7.5 or later.

ARMember – Membership Retention Key Features:

• Quick and simple installation
• Easy to set up and manage with ARMember
• Reduce membership cancellations with a dedicated retention page
• Display custom retention messages, discounts, or special offers before members cancel their subscriptions
• Automatically creates and maps the Membership Retention page after activation
• Customize retention content with the WordPress editor
• Supports custom cancellation messages and cancellation status text using shortcode parameters
• Seamless integration with ARMember membership management

Steps For Installation And Activation

You can install the plugin using either of these two methods:

New install via FTP

1. Download the plugin and extract it. You will find a directory armember-membership-retention.
2. Upload the armember-membership-retention directory to wp-content/plugins/ in your WordPress installation.
3. Activate the ARMember - Membership Retention Addon plugin from the Plugins menu in your WordPress admin panel.

New install via the WordPress Uploader

1. Download the plugin package.
2. Log in to your WordPress admin panel.
3. Navigate to Plugins → Add New → Upload.
4. Click Choose File, select the downloaded plugin package, upload it, and then click Activate Plugin.

Automatic Setup After Activation

• The addon automatically creates a default Membership Retention page.
• It also adds the default retention content and settings to ARMember → General Settings.
• In addition, it automatically assigns the created page in the Page Setup section.
• Therefore, the addon is ready to use immediately after activation.

Steps to Setup ARMember – Membership Retention For Your Website

Let’s setup ARMember – Membership Retention for your website:

1. After activating the addon, navigate to ARMember → General Settings → General Options. Then, enable the Membership Retention option using the toggle switch. Once enabled, the Membership Retention settings become available.

   

2. After you enable the feature, the WordPress visual editor appears automatically with the default retention content. However, you can replace the default text with your own retention message, promotional offer, or discount to encourage members to keep their subscription.

   

3. Inside the content editor, add the cancellation link by wrapping your preferred text with the [ARM_CANCEL_LINK]...[/ARM_CANCEL_LINK] shortcode. For example, use [ARM_CANCEL_LINK]Proceed to Cancel Membership[/ARM_CANCEL_LINK] to allow members to complete the cancellation process after viewing your retention message.

4. The Membership Retention page uses the [arm_membership_retention] shortcode. In addition, you can customize its behavior by using the following optional parameters:

   • cancel_message – Displays a custom success message after a member cancels the subscription.
   • cancelled_text – Displays custom text when a member visits the page after the subscription has already been cancelled.

5. After activation, the addon automatically creates and assigns the Membership Retention page. However, you can review or change the assigned page anytime from ARMember → General Settings → Page Setup.

   

6. If the retention page is missing or you want to use a different page, create or edit a page and add the Membership Shortcodes block.

   

7. Next, open the Others tab in the block settings and select Membership Retention. Consequently, the editor inserts the required shortcode into the page automatically.

   

8. After you save the page, members who click the cancellation option are redirected to the Membership Retention page instead of cancelling immediately. As a result, they first see your retention message, discount, or alternative offer before completing the cancellation.